1) Discuss how a SWOT analysis might be used for identifying measures in a balanced scorecard. What types of questions might you ask?
2) Read Chapter 9 of the text and the article Offshoring American Health Care: Higher Quality at Lower Costs? How does the leadership style of Dr. Devi Shetty seem to fit any of the leadership theories that were developed in Chapter 9? Provide examples from the article in which Dr. Devi Shetty exhibited one or more of the six key leadership competencies descr